Example of really good, proactive customer service. I wasn’t affected by this problem, but if I were I’m sure that this message would have made me feel better. Likely example of one of my favorite customer service phenomena, the Service Recovery Paradox.
Hi, I'm Nick.
I am fascinated by cities and by the Internet, and spend most of my time thinking about how they fit together.
Welcome to the Exobrain - where I think out loud and post clippings from my travels across the interwebs.
I also keep a more tumblr-ish tumblelog, The Slow Hunch.
You can find my blog archives dating back to 2005 at Wrkng.
More about me, me, me →
I am fascinated by cities and by the Internet, and spend most of my time thinking about how they fit together.
Welcome to the Exobrain - where I think out loud and post clippings from my travels across the interwebs.
I also keep a more tumblr-ish tumblelog, The Slow Hunch.
You can find my blog archives dating back to 2005 at Wrkng.
More about me, me, me →
Me, Elsewhere
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